- Definition of user stories & use cases
- User journey for body size inputs
- Onboarding and “self help” scenarios
- Error message ux copy writing
- Edge case specifications
Smartfit Online Sizing is a Widget that can be integrated into any e-commerce platform. Based on a customers body measurements, it calculates the ideal bike size and suggests a model available to purchase in the current store.
The Sizing widget started as a proof of concept for Eurobike fair 2018 and is now being used by most major online bike stores in Europe (75% market share in Germany, Austria & Switzerland).
Since the project launched in August 2018 adoption of the widget in online stores has increased exponentially. Sizing requests to the widgets API are bound to exceed 30 million by the end of 2021.
Today Smartfit Online Sizing has a market share of ~75% in Germany, Austria and Switzerland – plus customers in the rest of Europe and abroad.
How can we bring our in-store bike fitting knowledge and service to the web?
Questions or anything else we can help with?